Tuesday, June 10, 2008

From the Bottom-Up: Building the 21st Century Intelligence Community

At the Enterprise 2.0 conference, Sean Dennehy and Don Burke, both Intellipedia evangelists at the CIA covered some interesting aspects of Intellipedia. Intellipedia encompasses:
  • Wiki, the core of Intellipedia
  • Blog
  • Tagging and social bookmarking (ala branded as Intelink
  • Document management branded as Inteldoc
  • A gallery of images similar to flickr
  • Video services
Intellipedia differs in many ways from Wikipedia. With Intellipedia, all edits are attributable to the author as users are required to login. It is not limited to an encyclopedia use case. Intellipedia also introduces a team dimension as well where many contributors from different agencies are contributing attributable point of views. Adoption is still ramping up and Intellipedia is not at a point where everyone is contributing knowledge. One of the challenge for adoption has been cultural. Sean and Don created a framework with 3 core principles to deal with distribution of knowledge issue:
  • Work at broadest audience possible
  • Think topically not organizationally
  • Replace existing business processes and move processes out of channel but into a platform. For instance, if a user is about to send an email sent to 50 people, it would be more effective as a blog post.
At Intellipedia, the #1 contributor is 69 years old with 40 years of experience. Adoption is not an age issue, organizations need to address the cultural challenges, and start small.

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